Your guide to issuing refunds straight from the Merchant Portal.
In the sidebar, click "Customer Service" then "Order History."
Click on the customer's order you want to refund.
On the order details page, click "Refund Order." The pop-up prompts you to review the details of the refund and confirm that you want to refund the order. Click the box beside "Yes, I understand." Click "Yes, Refund" if you want to refund the order, or "Cancel" if you've changed your mind.
Once you select "Yes, Refund" this action cannot be reversed.
If the customer has not received their refund, but it has been "COMPLETED" in the Smooth Merchant Portal, please contact your payment processor for further information.
Read more: How can I see my order history?