---
title: What are Future Orders?
description: Everything you need to know about future orders.
---

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# What are Future Orders?

## Everything you need to know about future orders.

A future order is a an order that has been placed via a your app or web ordering platform for a future date and time. 

When this type of order comes into the tablet, it will filter to the Future Orders section within the Orders.

Future orders will move to New Orders based on the minimum preparation time you have set up with Smooth Commerce. 

**1. Future Orders x Doordash Drive**

![](https://kb.smooth.tech/hubfs/Screen%20Shot%202021-08-27%20at%201-46-31%20pm-png.png)

 

**2. Future Orders x Own Delivery**

![Screen Shot 2021-08-27 at 1.47.21 pm](https://kb.smooth.tech/hs-fs/hubfs/Screen%20Shot%202021-08-27%20at%201.47.21%20pm.png?width=688&name=Screen%20Shot%202021-08-27%20at%201.47.21%20pm.png)

If a future order comes in for a time and date that you will not be able to accomodate, you can reject the Future Order. This will automatically notify the users that you will be unable to fulfill the order. 

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