Restore a customers deleted account as long as it was deleted within the last 60 days. All credits, transaction history and points will be restored.
Restoring Deleted Customers in Merchant Portal
Navigate to Customers Section
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Go to left-hand panel in Merchant Portal
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Select, Customer Service
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Click on, Customers
Locating Deleted Customer
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Search by name, email, phone number, or company name
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Look for "Deleted" status the far right column titled "Status"
Identifying Deleted Customer
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Click on the deleted customer
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Verify deletion date under Account Information > Status
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Restoring Account
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If deletion was within 60 days, click Restore Account
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If over 60 days, email support team at support@smooth.tech
Once you follow these steps, the customer is now restored and can access their account with all of their transaction history, credit and points available for their use. Check out our video below for step by step guide on how to restore a deleted customer within 60 days of deletion.
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